Streamline Field Service Operations with FSM Grid
Project Overview
This platform connects customers to at-home service professionals for tasks like plumbing, grooming, repair, and more. I designed both the admin portal and the mobile app, focused on usability, reliability, and trust.
My Role
As the sole designer, I was responsible for defining the entire user experience and interface from layout architecture to component systems and visual direction. I collaborated closely with internal teams across engineering and leadership to ensure the vision aligned with company goals.
Tools
Adobe XD: For creating wireframes, interactive prototypes, and final designs.
Adobe Photoshop: Image enhancements and visual treatments
Jira – Collaboration with devs and task tracking
The Challenge
The platform had to serve two distinct audiences customers booking services and providers managing requests while keeping both flows simple and efficient. Real-time booking and multi-language support were also required.
The Approach
I created separate flows for customers and providers, each with its own dashboard and experience. Booking UX was designed to feel fast and lightweight, with filters and icons helping users discover services quickly.
Highlights
Role-specific interfaces (Admin, Provider, Customer)
Visual booking with smart time slots
Built in calendar, ratings, and support tools
Outcome
The platform now supports smooth bookings and real-time service management across regions. It has helped streamline user operations for both customers and internal teams.
